FREQUENTLY ASKED QUESTIONS
We deliver within Kota Kinabalu. Delivery charges is fixed at RM18. You may also self-pick up at our address.
We source our packaged food and produce directly from trusted suppliers and handle them with care. Every order is packed on the day of delivery to ensure maximum freshness.
If you receive an incorrect or damaged item, please contact our customer service team immediately with your order number and a photo of the issue. We’ll arrange a replacement or compensation as quickly as possible.
Yes, you can cancel or modify your order before it is dispatched. Please contact our customer service team at least [X hours] before your scheduled delivery time.
Yes, we prioritize sourcing our packaged food and produce from SLDB settlers and local farmers and suppliers to ensure freshness, quality, and to support the community.